Protect Yourself from Fraud - MoneyTap
MoneyTap Blog
Protect Yourself from Fraud- MoneyTap
Home » Protect Yourself from Fraud

Protect Yourself from Fraud

Due to recent incidents of phishing and fraud schemes taking place, we want to highlight a few common tricks used by fraudsters. Please make a note of these to stay safe online and when using MoneyTap.

Be alert to transfer requests on UPI

The “Request money” feature is used to trick people into transferring money from their accounts. Do not accept UPI payments, offers or cashback requests from any unknown callers.

MoneyTap does not ask any customer for such details. We also do not support UPI repayments right now. So do not share your UPI id or accept unknown payment requests.

Keep in mind that any request where you need to add your PIN is only to send money.

Avoid downloading screen sharing or unknown apps

Fraudsters ask users to downloads apps like Teamviewer, Showmypc, Mingleview, Screenleap, Join.me, Miracast, Screenshare, etc. They can use them to gain control of your phone and then transfer money from your account.

MoneyTap will never ask its users to download apps like these or share PIN numbers and OTPs. Do not download any such app for information, payment, or offers.

Avoid fake helpline numbers that are posted online

MoneyTap currently has no customer care number. We are available only on our official email id (hello@moneytap.com). Please do not reach out to fake numbers posted online on Youtube, Google, Facebook etc. These are used by fraudsters who may take information from you and misuse it.

So what can you do to avoid online fraud? Below is our list of best practices to keep in mind.

Dos

  • Read transaction SMSes, notifications, and descriptions closely
  • Beware of someone calling you for offering cashbacks or offers

Don’ts

  • Never share PINs and OTPs
  • Never share confidential information with anyone or on public forums
  • Don’t click on links that ask for verification or personal details from unknown senders
  • Don’t download any external app recommended by callers
  • Don’t enter a PIN to receive money on any UPI or payment platform by strangers
  • Don’t call random numbers posted online for support. Reach out to us only on our official email ID.

Thanks again for your continued support. Hope these tips help you. Do let us know if you have any questions.

 

Cheers,

The MoneyTap Team

Shiv Nanda

Shiv Nanda is a financial analyst at MoneyTap who loves to write on various financial topics online. He also advises people on financial planning, investment choices and budgeting skills, and helps them make their financial lives better.

135 comments

This site uses Akismet to reduce spam. Learn how your comment data is processed.

    • Hi Ravi,

      Your credit line has been approved. Please try to login and let us know in case of any queries, we are happy to assist you. Thank you!

    • Money Tap Team I have one Loan of 25000 which has been already matured and I got the noc from Dmi finance from their portal despite of that some 1 from other agency (Credegenics) send me legal notice asking for payment of two EMI with5029 rs I have added you in mail with all relevant proof ….Need immediate closure for this issue also still on your app my EMI are reflecting despite of getting noc

      • Hi, Iqbal. We are really sorry for the inconveniencecaused. We have informed the concerned team and they would reach out to you via email and provide you an update on the matter at the earliest.  

    • Hi Ajay,

      Thank you for your encouraging words. We are glad that we could help you. Please feel free to refer MoneyTap to your friends and family for an instant credit line.

    • Hi Venkatesh,

      We currently provide Support only through emails. We assure you that we will do our best to help you out with any questions or concerns.

      Write to us at hello@moneytap.com for any queries. We are happy to assist you. Thank you!

  • I had a money tap account and it was closed due to bank problems. I have settled the issue with the bank and now I want to apply for the same Money Tap card.

    Can you please help me.

  • Worst experience after writing emails and giving information and due date to be tomorrow no reply until now given

    • Hi Deepika,

      We apologize for the delay caused. We have received you email. Please send us a copy of your recent bank statement or the cancelled cheque in the same email to proceed further with your request. Thank you!

  • Ive been sending emails since 2 months regarding my personal loan which i want to pre-close . But im neither getting any response through email nor able to close loans i got a call asking me to pay to a certain bank ac number but how do i confirm if it is genuine . This is causing me huge trouble . Please get in touch .

    • Hi Rajan,

      As per your request, we have already sent you the foreclosure calculation on 25 Sep 2019. We would request you to check your email and get back to us in case of any queries, we are happy to assist you. Thank you!

  • Hello sir I’m ravi saini from jaipur

    I’m very disappointed for money tap because jan month 2020 two times deducted emi.
    My emi installment ment 3621 6th jan deducted
    But 10th of jan again deduct 6221 but till time not response any one I’m many times mail and call but not response…
    Please help and reverse my payment .

  • Dear Sir,

    I have paid single amount i. e 8013k which is actual for two different Account which one from them is updated and another one is not showing as paid in your app.

    Find here with attachedment for your reference.

    1)-5/2/2020-Showing Due.EMI amount -3703

    2)-5/2/2020-Showing paid. EMI amount-4310

    3703+4310=8013

    Find here below payment details

    UPDATE: A/c XX0532 debited for INR 8,013.00 on 01-02-20 & A/c xxxxxxxxx3732 credited (IMPS Ref No.003215348292).Avl bal:INR 16,374.07.Not you?Call 18002586161

    Please check and confirm

    Request your valuable reply

    • Hi,

      We’re very sorry about having missed your email. We have escalated your issue to the concerned team. We will get back to you with an update.

  • I there, I was approved 2L it’s available in my money Tap why it’s not getting into my bank account and shows that there 8s an issue with my beneficiary bank. I was said to mail the account number and I did it but no response is this fraud…

    • Hi,

      We have requested you to send the bank statement or the canceled cheque but you haven’t attached any file in the email. Kindly reply to our email with the relevant details to proceed further with your request.

      Thank you

  • I am planning to close my loan but I haven’t received correct response from money tap. Very delay in responding customer reports. Till now I am unable to close my loan. Please let me know the process.

    • Hi,

      We’re very sorry about having missed your email. We have escalated your issue to the concerned team. We will get back to you with an update.

  • The worst customer service in my entire life i have been emailing since one month but no body care to reply back i dont how much busy there are i wil always get automatic reply saying that we wil get back in 24 to 78 hours but that never come back .Please dont use this shit app.

    • Hi, we apologize for the inconvenience caused. We have escalated your issue to the concerned team. Please wait for an update. Let us know in case of any queries, we are happy to assist you.

    • Hi, we apologize for the delayed response. We hope that your issue is resolved. Let us know in case of any queries, we are happy to assist you.

  • I want to foreclose my account. And by seeing all the reviews I can sense the negligence. Even I have sent mails but only got automated mails but nothing else. I want to close the loan. Any help is appreciated. Send me the details and way to close the loan.

    • Hi Mallikarjun,

      We have sent you the foreclosure calculation 4 days ago. We would request you to check your email and complete the payment accordingly.

    • Hi, we do have an option to avail the RBI moratorium. Write to us at hello@moneytap.com for further details, we are happy to assist you. Thank you. 

  • Hi

    I have made the payment to the MoneyTap DMI employee in Cash for which the proof of attachment have been sent to your team.

    Even then my app was not updated and today again amount of Rs. 5226/- have been auto debited from my account . 

    This is sheer lack of information provided by your DMI finance employee who collected cash from me and did not update the same on the MoneyTap app.

    UPDATE: INR 5,226.00 debited from A/c XX7162 on 16-MAY-20. Info: ACH D- BDDMINBFC-TIED3606126. Avl bal:INR 

    This will be reported as a fraud case if the amount doesn’t get reversed to my account in 48 hours.

    Need a revert ASAP on this issue.

    • Hi, we regret the inconvenience caused. We have sent you an email yesterday please check and reply on the same with the bank statement so that we can escalate the issue to our concerned team.

    • Hi, we’re very sorry about having missed your email. We have escalated your issue to the concerned team. We will get back to you with an update within 24 hours.

  • Hi , how will I get confirmation regarding the moratanium I had opted . I received a message & a link from money to opt for moratanium. I have opted but there is neither confirmation nor any message from.your said . Kindly let me know at the earliest . Thanks n regards , p srinivas prasad

  • Hi ,
    I have requested for Moratanium for the next three EMI’s , but there is no confirmation from your side . Please let me know if I need to pay the emi or if my moratanium is accepted as my emi is due 2mrw . Please reply at the earliest , I have also sent a mail regarding the same , but even for mail there is no reply . Kindly let me know . Thanks & regards , p srinivas prasad

    • Hi, we can see that you have already requested the 3-months (June, July, and August) EMI Moratorium from the app. We have taken your request and you’ll receive the final status confirmation communication in the next 1-2 days.

  • I have choose 3 month moratorium . Apps is showing that you have chhose 3 month moratorium for that you cant transfer money to bank. Then why my emi is debited from my bank. Its ridiculus. I have sent mail again and again no reply. Whta the service it is

    • Hi,

      The moratorium is not a default extension to everyone. We regret to inform you that, unfortunately, you cannot be enrolled for the 3-month (June to August) EMI Moratorium. There are 4 reasons that you might not be eligible for Moratorium:

      1. You haven’t sent us an email.
      2. The email was not sent from registered details.
      3. Bank statement not sent.
      4. Account details were not provided. Any email requests from a non-registered email address or without a copy of the bank statement will be deemed invalid and not considered for moratorium evaluation. Let us know in case of any queries. We are happy to assist you. 

      Thank you!

      • my money got deducted even after choosing moratorium. I have been sending emails for support and no one has replied back except those automated emails. 7 emails still no response in this timid situation where its also effecting financially there is no concern from MoneyTap. nobody is hearing from me, let me know how can I get this resolved. this is very annoying.

        thanks,
        looking for your support it is urgent.

        • Hi,

          The moratorium is not a default extension to everyone. We regret to inform you that, unfortunately, you cannot be enrolled for the 3-month (June to August) EMI Moratorium. There are 4 reasons that you might not be eligible for Moratorium:

          1. You haven’t sent us an email.
          2. The email was not sent from registered details.
          3. Bank statement not sent.
          4. Account details were not provided. Any email requests from a non-registered email address or without a copy of the bank statement will be deemed invalid and not considered for moratorium evaluation. Let us know in case of any queries. We are happy to assist you. 

  • Hi MoneyTAP Team,

    Seriously your team posted this type of blogs and doing fraud with your clients. I raised one issue since and not get any solutions from your side. RBL Bank team daily call me message me and mail me. Right now my inbox is full but you are not updating your portal or updating to RBL Bank. Now my card is blocked. Do something or not post this type of Blogs.

    • Hi, we regret the inconvenience caused.

      Your card could have been blocked due to any of the following reasons:

      1. As you might have opted in for the Moratorium, your card could have been temporarily blocked till the month of June. It will be unblocked once you make the payment of the due amount for the statement generated during the month of June.
      OR,
      2. Because of non-payment or delay in updating your payment, your card could have been blocked. Once your payment is received, the block will be removed.

      For further details, please visit https://www.rblbank.com/static-pages/cc-covid19

  • Hi Team,

    Any time soon , are you resuming your services. Or It is permanently closed. And we can not take further benefits from Money Tap

  • hi my EMI is Auto debited but still showing due in App & getting messages to pay.Customer care mail i have exchanged but no response.

    • Hi, we’re very sorry about having missed your email. We have escalated your issue to the concerned team. We will get back to you with an update.

  • Initially i thought moneytap is best, but now understood that they are one and all equivalent Company who never responds and stands on commitments.

    I’ve requested for availing moratorium in the month of MAY for a span of 3 months, but my request got rejected by the team and i got rejection mail as a proof and the EMI got deducted for the same. Further when i tried to avail some money from available credit limit, to my surprise i got an error message stating that i have availed moratorium and credit limit could not be availed till regular EMI starts.

    For clarification regarding same from the team, i have mailed them number of times, which is of no use, as expected there was no response from so called team.

    mail id which i’ve e-mailed is “hello@moneytap.com”.

    I’ve even received an sms from “DMI Finance” stating my EMI is due on 05th July, 2020.

    Now with a proof what i have, i am planning to take things legally.

    Expecting a response from so called Moneytap team ASAP.

    • Hi, we apologize for the inconvenience caused. We have escalated your issue to the concerned team. We will get back to you with an update at the earliest.

  • sir

    Last time also you guys had deducted extra amounts of EMI…..and this time also you had deducted extra amounts……
    And you guys don’t even let me know before only….what type of cooperate is that ……this is the way you deal with your customers….before also I had written mail….didn’t get any response…this is really not going to work out….or else respond me immediately or m going to sew you guys…

  • Hello third class company
    I am Naveen, I cleared all my loan amount why do ur third class persons calling me. No one have responsible in ur company. Clear my NOC

    • Hi, we apologize for the inconvenience caused. We have escalated your issue to the concerned team. We will get back to you with an update at the earliest.

  • Pathetic !!!! Yes pathetic customer service. I’ve been trying to contact customer care and fix the issue nobody are least bother about my request even after multiple followups I am not getting any responses.

    I have cleared all my loan except one ( would love to close that too in one shot and close my business with you if possible). Even after clearing all the dues its showing the whole loan amount is pending. Thank god I have all the payment statement proof with me to prove that I have paid all the dues. If the concerned person is looking at this comment please refer my emails from past 2 weeks it has all the details screenshots, payment history details etc,. Hope my issue will get sorted at least here in this platform.
    Desperately looking forward to escalate this issue to DMI Marketing & Customer relation head or the concern person.

    • Hi, we’re very sorry about having missed your email. We have escalated your issue to the concerned team. We will get back to you with an update at the earliest.

      • Ok sure! but make sure all these will get sorted by 2-3 working days. If not I will take this further and fight legally against you guys

  • Mene loan k liye apply kiya success bhi ho gaya or usme charge bhi 699 rupiya bhi khate se kaat liya pr abhi tak paisa aaya nhi h q aisa

  • Guys I am planing to go to consumer court after getting an excellent treatment from MoneyTap. Yesterday I have posted here and rather focusing on sorting the issue they’ve deleted my post. What a way to treat the customers. Excellent!

    I have the screenshots of my comments too!

    • Hi, as we discussed yesterday, we have escalated your issue to our concerned team. Please confirm your feasible time on the email to arrange for a callback.

  • Worst customer service I have ever encountered, you guys are so pathetic you do not have the courtesy to respond to customer emails at least after 2 or 3 days. I want to pre-close my loan and I have got the pre-closure amount but the account number provided says it’s incorrect account number, I have been writing email since last 10 days without any response or acknowledgement.
    When the EMI is not even due you guys keep sending messages after messages and that stupid voice recorded call, but when customer wants to reach there is no one to help and the foreclosure happens only between 10th – 25th of every month, what should we do.

    • Hi, we’re very sorry about having missed your email. We have escalated your issue to our concerned team and requested them to fix your issue on priority. We regret the inconvenience caused.

  • I would like to inform you that we are cleared all EMI payments but still showing in the MoneyTap App.
    Money transfer service is blocked. due to delay EMI payment. So I’ve requested you to please check at your end and solve the issue as soon as possible. and reply on return mail.

    also share customer care service contact details.

    • Hi, due to recent policy changes made, your money transfer service has been disabled. Please contact us after 1- 2 months for an update on the issue. We sincerely apologize for the inconvenience caused

    • Hi, we are experiencing some technical glitch from our end, hence the payment update is not happening on time. Please do not worry, our concerned team is already working on it and should get it fixed at the earliest.

      • I m already paid my outstanding balance but this company customer care man says ur ur outstanding balance this this this I have proff but this company ignore it and today this company automatically deducted from my account but I am already paid 15000 something extra amount I have proff but on that time maney tep aap showing my balance is 15000 something outstanding u r working fraud with us

  • Hello Money Tap Team,

    I have done payment Rs 5632 on 06/07/2020. Still not updated in my app.

    And july payment is added in my current bill of August.

    Total bill : 5632 + 5632 = 11,264

    I have also sent mail at hello@moneytap.com.

    Please update to me urgently and resolve this issue. So that i will pay only amount of august.

    Thanks and Best Regards,
    Vaibhav Saini

  • Hi,
    From last 2 months getting some unusual issue that every first week of the month the emi showing app is different as per actual one so when ill pay it to avoid any penalty i have to again repay emi in the same month as later app showing my actual emi is pending which is worse so because of this i have paid 2 times in the month. There executive called me after my mails and they send a sms to pay money using it so it will not make any issue but when ill try pay emi using sms link it again redirect it to app . So it kind of helpless for me either i need to pay emi again twice in the same month so either any other way to fix it.

    • Hi, we apologize for the inconvenience caused. We have escalated your issue to our concerned team and requested to resolve the issue on priority.  

  • Hi Sir,

    Mere Account se Extra amount Deduct ho gya hai. Jiski vajah se mujhe bahut problem ho rahi hai or mene kai baar mail bhi kar diya hai but koi response nhi mil raha lekin jab mene google par no. dhunda to kuch fraud logo ka call aaya jo meri information maang rahe the fraud karne ke liye filhaal to me bach gya but aapse request hai please mujhe ek service call provide kare

  • Hi team,

    i have a moneytapRBL credit cardwith limit approved for INR76000.00. i have used the the amount of INR34769. But now i have not able to withdraw the remaining amount. requesting you to please arrange a call back or resolve the query ASAP.

    • Hi,

      Thanks for reaching out.

      Please do not worry. We have forwarded your request to the concerned department and we will provide an update to you at the earliest.

  • Hi ,

    I want to pre-close my loan and I was trying to contact customer care thru email id but none of you people are not responding. It’s very bad experience for me.

    Would you please let me know the amount I need to foreclose the loan.

    • Hi, we’re very sorry about having missed your email. We have escalated your issue to our concerned team and requested them to help you on priority. We regret the inconvenience caused.

  • i taken loan 2018 some personal problem i can not pay till know ,know i am ready to pay please can assist me register
    mail ;sakthi.mcomca@gmail.com
    ph no; 9441745930 can you check what amount should i pay please

    • Hi, we are really sorry for the delay caused. We have informed the concerned team and they would reach out to you via email and provide you an update on the matter at the earliest.

  • Dear sir maine aaj se 5-6 din pahle loan ke liye apply kiya tha lekin uska abi tak koi jawab nahi aaya aur mere account se 399 debit bhi ho gaye kripa kar ke mera samadhan karo

  • its been a month since i have applied for loan through your app and sent all the supporting documents still the amount was not disbursed , All i get to hear is we are working on it, no matter how many emails i sent and there is no phone support…

    • Hi Narayan,

      We sincerely apologize for the delay caused.

      Due to recent COVID-19, we have less resource and we are trying our best to resolve each request on priority.

      We have escalated this issue to our concerned team and requested them to move your application ahead.

      – MoneyTap

  • Team,
    I am Customer of Money tap mob 9922116711 but last month ( Aug-20) i am not able to pay my pending EMI from money tap apps, there is no any option is available for made a payment.
    And customer care number is also not available.
    Let me know how to pay my pending EMI.

    Thanks.
    S.Khan.

  • There is no response from your team after multiple mails with all details but i get one response saying “we will check with team and get back to you.” its been over a month i have closed the loan and i have got a confirmation from your team saying it EMI wont get deduct for august but still the EMI deducted and no one responds on this issue. There is no status on refund from your end and another month is coming. if you need details check the mails i have shared. i would expect the resolution on the issue rather than your forward reply.

    • Hi, we apologize for the inconvenience caused. As we discussed over the email, we have escalated the issue to our concerned team, kindly allow us 2 working days to get back to you with the resolution for the same.

  • Hi money tap we have got very bad experience in this loan, during this lockdown period,people are running out of money, you have taken so many charges and even we can’t contact you people, what is the procedure to fore closure, pls send the details at the earliest. Very very bad experience.

    • Hi, we currently provide support only through emails. Please don’t worry. We assure you that we will do our best to help you out with any questions or concerns. Write to us at hello@moneytap.com, we are happy to assist you.

    • Hi, let us assure you that we’re 100% legitimate. We have partnered with registered banks & financial institutions and thousands of users are happy using our product. In case if you have any concerns, please write to us at hello@moneytap.com, we are happy to assist you.

  • I want to foreclose my account and I can sense the negligence from your team ,I have sent mails 4 days back but your team is asking why do you want to close loan ? I want to close the loan. Any help is appreciated. Send me the details and way to close the loan.

  • as per court xtra emi should not be added and intrest on intrest should not be added but still ur app showing same and i did more than ten emis and again it shows as ero nad asking to pay from first emi ? there is no concern person to contact ……person from dmi finance tried to reach them but since from 16 days im texting o those ppl but not eveng responding to my msgs

    • Hi, we are really sorry for the delay caused. We have forwarded your request to our concerned team and they would reach out to you to understand your issue in detail and help you out with it.

  • Hi Team,

    I have requested for the change of bank account details and its been a month and still no changes. I have send all documents and sending you the mail even but not getting any response from your end. Could you please look into it

    • Hi, we apologize for taking longer than expected to resolve your issue. We request you to provide us time for 1-2 business days to get back to you with an update on it.

  • My Oct month emi got debited regularly through ECS but in app it was showing as due . IAM not getting any revert daily iam mailing but no revert atleast customer service number is also not there

    • Hi, we are really sorry for the delay caused. We have informed the concerned team and they would reach out to you via email and provide you an update on the matter at the earliest.  

  • Very bad service pathetic i paid the amount for oct 2020 and they have not updated on the application since one month and application is telling me it is overdue because this people did not updated my payment on the application

    • Hi, we are really sorry for the delay caused. We have informed the concerned team and they would reach out to you via email and provide you an update on the matter at the earliest.  

  • Hi Sir
    I had foreclosed my all loans on sept 21st,2020. But still not closed properly.. Emi auto debited this month also . I sent several emails, there is no response.. I can’t able to reach customer support . Really I got very disappointed.. Please fix my problem as soon as possible. Contact pH: 9688073604

    • Hi, we apologize for taking longer than expected to resolve your issue. We request you to provide us time for 1-2 business days to get back to you with an update on it.

    • Hi, we are really sorry for the delay caused. We have informed the concerned team and they would reach out to you via email and provide you an update on the matter at the earliest.  

  • I have not used the Moneytap at all. But I am frequently getting messages in hindi stating that my payment is due and I have to pay the amount by clicking a link given. This is hectic. One cannot receive a message like this from a reputed firm.

    • Hi, we apologize for the inconvenience caused. We have forwarded your request to our concerned team and rest assured, the necessary action will be taken.

    • Hi, we currently provide support only through emails. Please don’t worry. We assure you that we will do our best to help you out with any questions or concerns. Write to us at hello@moneytap.com, we are happy to assist you.

  • I applied for a loan of rs 30000 for which I was charged rs 487. I didn’t get any reply . I want my charges back..
    This is so bad ,,,if I’m not eligible then refund my amount. It’s a Fraud.