CIBIL Dispute: Types, Status & Process of CIBIL Dispute Resolution
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Home » Raising a CIBIL Dispute: Types, Status & Process of CIBIL Dispute Resolution

Raising a CIBIL Dispute: Types, Status & Process of CIBIL Dispute Resolution

While both TransUnion CIBIL and lenders take various measures to ensure data accuracy in the credit reports, some errors may crop up.

Inaccurate information in the credit report adversely affects your credit score and your chances of getting future loans. Therefore, you must take steps to correct these errors by raising a CIBIL dispute. Read the following sections to know the types of disputes, how you can raise a dispute with TransUnion CIBIL either online or offline, and the process of dispute resolution

Types of CIBIL Disputes

Individual Disputes

Errors in an individual’s CIBIL Credit Information Report (CIR) typically involve personal details and issues related to duplicate accounts. Personal details errors include incorrect address or filing of the name. Sometimes, a single loan account can reflect in the CIR twice, thus reducing the individual’s overall credit score. Such types of disputes in the CIBIL report can be resolved by filling the CIBIL dispute form.

Company Disputes

Discrepancies in a Company Credit Report are considered as Company Dispute. Usually, such disputes involve the existence of duplicate accounts, incorrect ownership details, data inaccuracies, etc. The authorised signatory of the company can fill the CIBIL dispute form and initiate the dispute resolution process.

Note: Some of the information that cannot be corrected through dispute resolution are member name, account number, control number, and enquiry date.

How to Raise a Dispute Online on the CIBIL Website?

  • Step 1: Log in to myCIBIL with your credentials. If you don’t have an account, create one.
  • Step 2: Under section’ Credit Reports,’ go to ‘Dispute Center’ and then click on the ‘Dispute an Item.’
  • Step 3: An ‘Online Dispute Form’ will appear. Fill the form.
  • Step 4: Under ‘Identification #’ of the dispute form, select the document that needs correction. Correct the corresponding number at the bottom of the form.
  • Step 5: If there are corrections in multiple documents, click on the ‘+’ symbol
  • Step 6: After disputing all the inaccuracies, click on ‘Submit.’

Company Dispute Resolution

  • Step 1: Visit the TransUnion CIBIL website, then go to the ‘Company Dispute Resolution Portal’ and click on ‘Raise an Online Dispute.’
  • Step 2: The online commercial dispute form will appear. Fill the form.
  • Step 3: Enter the captcha code and click ‘Submit.’

How to Raise a CIBIL Dispute Offline?

If you want to raise a CIBIL dispute offline, you can write to TransUnion CIBIL at the following address:
TransUnion CIBIL Limited,
One Indiabulls Centre,
Tower 2A, 19th Floor,
Senapati Bapat Marg,
Elphinstone Road,
Mumbai – 400 013

CIBIL Dispute Resolution Process

CIBIL Dispute
Source: CIBIL

  • Step 1: After you submit the Online Dispute Form, the fields you disputed will be flagged as ‘Under Dispute.’
  • Step 2: CIBIL will verify this submission and then route it to the lenders based on the dispute type.
  • Step 3: The lender may or may not accept the dispute.
  • Step 4: If the dispute is accepted, the changes are made accordingly.
  • Step 5: The ‘Under Dispute’ label will be taken off from the disputed fields.
  • Step 6: The total turnaround time of the CIBIL dispute resolution process is 30 days.

FAQs

  1. How can I check CIBIL Credit Report for free?

  2. Your first annual CIBIL report is free. You can get your free credit report on MoneyTap.com, or you can visit CIBIL’s official website

  3. What is a CIBIL Dispute?

  4. Errors in credit reports of individuals or companies are considered as CIBIL Dispute. These inaccuracies can be related to personal details such as personal details (address, contact information, etc.) and the company’s ownership information. The CIBIL dispute cannot rectify information such as member name, account number, control number, and enquiry date.

  5. Can I raise a CIBIL dispute online?

  6. Yes, raising a CIBIL dispute online is the quickest way to get it resolved. Visit the following links to fill the CIBIL online dispute resolution form:
    For Individuals: https://www.cibil.com/dispute/
    For Companies: https://www.cibil.com/online/file-company-dispute.do

  7. How long does CIBIL take to resolve a dispute?

  8. A CIBIL dispute resolution takes up to 30 days.

  9. How to check CIBIL dispute status?

  10. When you raise a dispute, a unique ID is generated. You can use this ID to track the status of your dispute.
    If you have access to myCIBIL:

    • Login to myCIBIL
    • Go to the ‘Dispute Status’ section
    • Check the status using the unique ID for the dispute

    If you do not have access to myCIBIL:

    • CIBIL sends you an email or SMS to your registered email ID and mobile phone number, intimating the status of your dispute.
    • Also, a myCIBIL account is created, and the login details are emailed to you. You can then check the status of your dispute regularly.
    • You can also call the CIBIL helpline at +91-22-6638-4600.

  11. What steps does CIBIL take when a dispute is raised?

  12. When a dispute is raised, CIBIL first verifies the dispute internally before routing it to the respective financial institution. When the institution gets back with the changes, CIBIL then updates them in the credit report.

  13. How will I know that my dispute has been resolved?

  14. An SMS will be sent to your registered mobile number once the dispute has been resolved.

  15. Can I raise more than one dispute at the same time?

  16. No, you can raise only one dispute against one field at a time.

  17. I am not satisfied with the resolution of my dispute. Can I raise it again?

  18. Yes, if you are not convinced with the resolution, you can raise a new dispute with the details of the previous request.

Shiv Nanda

Shiv Nanda is a financial analyst at MoneyTap who loves to write on various financial topics online. He also advises people on financial planning, investment choices and budgeting skills, and helps them make their financial lives better.

2 comments

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  • Hi team I have a account with MoneyTap but have not taken any loan from it then too on 6th of Jan 21 a ECS of Rs 4580/- was deducted from my bank. I have mailed you on the same day for this and received a response on 8th Jan 21 stating its a technical error and the issue has been escalated to concerned team. I am in a lot of depression because of this issue as I have not received my money back yet. I am begging you guys I belong to a middle class family for whom that amounts matters much kindly refund back my money.

    • Hi, we’re very sorry about having missed your email. We have escalated your issue to our concerned team and requested them to check it on priority. Kindly wait for an update.